kriya's Responsible Gaming —
Your safety is our priority
Gaming should always be a source of entertainment. kriya ensures a safe environment by giving you the tools to set limits, self-exclude, and access support.
Why is Responsible Gaming important?
Online gaming is a popular form of entertainment. But like any form of entertainment, it is important to stay within your limits. kriya believes every player has the right to a safe, enjoyable, and controlled experience. That is why we have built tools and policies to help you stay in control at all times.
Gaming is a hobby, not a reliable source of income. When playing on kriya, always keep in mind that winning and losing are both possible in every game. Never bet more than you can afford, and do not rush to chase losses — that can lead to problems.
Our Core Principles
- Entertainment first, always
- You set your own limits
- For players aged 21+ only
- Help is always close by
Deposit Limits
You can set your own daily, weekly, or monthly deposit limit. Once set, it takes effect immediately. If you want to increase it, a waiting period applies — this protects you from making decisions driven by emotion.
Time-Out Feature
If you need a short break, use the time-out feature. You can temporarily close your account for anywhere from 24 hours to several weeks. No deposits can be made during the break.
Self-Exclusion
If you feel that gaming is having a negative effect on your life, choose the self-exclusion option. Once this step is taken, access to kriya will be completely blocked for a set period and cannot be reversed before that period ends.
Session Tracking
Track how much time you spend in each session. kriya lets you set session reminders that will alert you after a certain amount of time. Staying aware of your time is an important part of responsible gaming.
Gaming History Review
Log in to your account at any time to view your transaction and gaming history. Analyse your own habits and adjust your limits if needed. Transparency is the foundation of responsible gaming.
24/7 Support Team
If you have any concerns or issues, the kriya support team is always ready. Get help in Bengali via live chat or email. Our team will be by your side without any judgment.
Recognising the signs of problem gaming
Gaming problems do not develop overnight. Watch for small changes. If you or someone you know shows any of the signs below, it is time to seek help.
- Feeling a repeated urge to keep playing in order to recover lost money
- Hiding your gaming habits from family or friends
- Betting more than you can afford or playing with borrowed money
- Feeling restless or irritable when you are unable to game
- Neglecting work, studies, or family responsibilities to play
- Deciding to stop gaming but repeatedly failing to do so
- Relying on gaming to relieve stress or sadness
- Gradually spending more and more time or money on gaming each day
If you notice these signs, do not wait — seek help. The kriya support team is always ready to listen, without judgment and with full support.
How to use kriya's safety tools
Log In to Your Account
First, log in to your kriya account. All safety tools are available in your personal account settings.
Set Your Limits
Set daily, weekly, or monthly deposit limits and session time limits at your convenience.
Take a Break or Self-Exclude
Choose a time-out or self-exclusion when needed. Select a duration — kriya will handle the rest.
Contact Support
For any issue, speak with our team via live chat or email. Support in Bengali is always available.
Core Principles of Responsible Gaming
kriya always wants its players to enjoy gaming as a fun hobby. To that end, we recommend following a few core principles:
- Play for entertainment only. Do not treat gaming as a source of income or a solution to financial problems.
- Set a budget in advance. Only play with an amount that, if lost, will not affect your daily life.
- Stick to time limits. Take regular breaks instead of playing for long stretches at a time. Spend time with family and friends.
- Do not play under the influence of alcohol or emotions. Game with a clear head and a calm mindset. Avoid making big decisions when emotions are running high.
- Accept your losses. Do not bet more in hopes of recovering lost money — this only makes the problem worse.
- Keep minors away. Do not share your account details with others. kriya strictly enforces its 21+ policy.
kriya's Commitment
kriya commits to never encouraging minors to engage in gaming. We will take appropriate steps in any age verification situation.
We take problem gaming seriously. If unusual activity is detected on your account, our team may proactively reach out to you.
Our support team speaks Bengali and helps with all gaming-related concerns in a neutral and empathetic manner.
Remember: kriya is a safe and reliable platform — with SSL encryption and fair play guaranteed, we aim to remain worthy of your trust.
Minor Protection — 21+ Policy
kriya strictly follows a policy of keeping players under 21 years of age away from gaming. Age is verified when an account is opened, and additional verification may be requested in any case where there is doubt.
If you are a parent and are concerned that a younger member of your household may be gaming on your device, here are some recommendations:
Device Protection
Use a password lock on your mobile or computer. Do not enter your login details in front of your children.
Keep Your Account Private
Do not share your kriya account password with anyone. Avoid saving your password in the browser.
For players aged 21 and above only
Support & Contact
Live Chat Support
For any issue — whether gaming-related or account-related — speak directly with us through our live chat service. Our support team is available 24 hours a day, 7 days a week. You can communicate in both Bengali and English.
If you want to talk about responsible gaming, mention it in our live chat — specially trained members of our team will help you take the right steps.
Email Support
For a more detailed discussion or to share your concerns in writing, send us an email. We respond to every email with care.
Email address: [email protected]
Requests for deposit limits, time-outs, or self-exclusion can also be submitted by email. Your identity will be kept completely confidential.
Enjoy safely, play responsibly
Play your favourite games on kriya — but always within your limits. Browse all our sections and enjoy your entertainment responsibly.