kriya Privacy Policy

kriya ("we", "us", "platform") provides a safe and reliable online gaming service for users in Bangladesh. When you use the kriya website, create an account, or use any of our services, you agree to this privacy policy. Please read this document carefully.

---

When you register an account and use services on kriya, we may collect the following types of information:

1.1 Identity Information

Your full name, date of birth, nationality, and identity document details. This information is required for account verification and security.

1.2 Contact Information

Mobile number and email address — used for account activation, important notifications, and support communications.

1.3 Financial Information

Information related to your payment methods, such as your bKash, Nagad, Rocket, or Upay account numbers. This information is required to process transactions.

1.4 Technical Information

IP address, browser type and version, operating system, device identifier (device ID), and your device's time zone. This information helps improve the platform's security and performance.

1.5 Usage Information

We automatically collect usage-related data such as which pages you visited, which games you played, how long you spent on the site, and which features you used most.

1.6 Communication Records

When you contact our support team via live chat or email, records of those conversations may be stored.

---

kriya uses collected information only for the following purposes:

• Account Management: To create, verify, and maintain your account.
• Service Delivery: To provide access to games, process financial transactions, and distribute bonuses.
• Customer Support: To resolve your questions, complaints, and assistance requests.
• Security & Fraud Prevention: To detect and prevent unauthorized account access and fraudulent activity.
• Responsible Gaming: To identify patterns of excessive play and provide necessary support.
• Legal Compliance: To comply with applicable laws and regulations.
• Communications: To send important account notifications, policy updates, and transaction-related information.
• Service Improvement: To analyze user experience and improve the quality of the website and gaming services.

We never sell your information to third parties for marketing purposes without your consent.

---

kriya places the highest importance on protecting your personal information. We apply industry-standard technical and organizational security measures.

3.1 SSL Encryption

Our platform uses SSL (SSL / TLS) encryption technology. This ensures that all data exchanged between your browser and our servers is encrypted.

3.2 Secure Servers

Your data is stored in secure data centers with multiple layers of security in place to prevent unauthorized access.

3.3 Access Control

Only employees who need your data to perform their job can access it. All employees are bound by confidentiality agreements.

3.4 Data Retention Period

We retain data for as long as your account is active and for the duration of any applicable legal obligations thereafter. When data is no longer needed, it is securely deleted or anonymized.

3.5 In the Event of a Security Breach

If a security incident occurs that may affect your data, we will notify you within a reasonable time and take the necessary steps to resolve the issue.

---

kriya never sells your personal information for commercial purposes under any circumstances. Data is shared only in the following limited situations:

4.1 Service Providers

Only the necessary data is shared with trusted third parties who handle payment processing (bKash, Nagad, Rocket, Upay), game software supply, and technical infrastructure management. These partners are obligated to adhere to our privacy standards.

4.2 Legal Obligations

We may be required to disclose information in response to court orders, lawful requests from law enforcement agencies, or other legal requirements.

4.3 Fraud Prevention

To protect the security of the platform and to detect fraud, money laundering, or other illegal activities, relevant information may be shared with the appropriate authorities.

4.4 Business Transfers

In the event of a business merger, acquisition, or asset transfer, your data may be transferred to the new entity. You will be notified in advance in such situations.

Outside the situations described above, we do not share your information with any third party without your explicit consent.

---

Cookies and similar tracking technologies are used on the kriya website. Cookies are small text files stored on your device.

5.1 Essential Cookies

These cookies are essential for the basic functionality of the website. Without them, login sessions, security verification, and payment processes will not work properly. These cookies cannot be disabled.

5.2 Functional Cookies

These cookies are used to remember your preferences, such as language selection and display settings. They ensure a personalized experience for you.

5.3 Analytics Cookies

We analyze information such as which pages are visited most and how users navigate the site in order to improve the quality of our services. This data is processed anonymously.

You can control cookies by changing your browser settings. However, please note that disabling certain cookies may limit some functionality of the website.

---

kriya takes the utmost care with financial information. The following security measures are in place when processing transactions through bKash, Nagad, Rocket, and Upay:

• All payment data is transmitted through encrypted channels.
• Mobile banking PINs or passwords are never stored on our servers.
• Each transaction goes through an individual security check.
• Suspicious transactions are automatically detected and reviewed.
• Transaction history is retained for a set period and can only be viewed by you and authorized staff.

Please note that kriya will never ask for your mobile banking PIN or OTP via email, live chat, or phone. If you receive any such request, notify our support immediately.

---

As an account holder on the kriya platform, you have certain important rights over your own information:

7.1 Right to Know

You have the right to know what information we hold about you. You can contact support to request to view this information.

7.2 Right to Correction

If any of your personal information is incorrect, you can request that it be corrected. This can be done through account settings or via support.

7.3 Right to Deletion

In certain circumstances, you can request that your data be deleted. However, we may be required to retain certain data for a set period due to legal compliance, fraud prevention, or legitimate business requirements.

7.4 Right to Restrict Processing

In certain circumstances, you may request that we temporarily pause the processing of your data.

7.5 Right to Complain

If you have any concerns about how your information is being used, please contact our support team. We take every complaint seriously.

To exercise these rights, email [email protected] or contact us via 24/7 live chat.

---

kriya strictly provides services only to those aged 21 and above. We do not intentionally collect any information from minors.

Age verification is mandatory during the registration process. If we become aware that a minor has created an account, that account will be closed immediately and all related data will be securely deleted.

A note to parents: if your child has used our platform without your knowledge, please contact us. We will act promptly.

---

This privacy policy may be updated from time to time due to business needs, legal changes, or service improvements. If significant changes are made to the policy, we will notify you as follows:

• The update date and a summary of changes will be published on this page of the website.
• For important changes, a notification will be sent to your registered email.
• Continued use of the platform after changes have been made will be taken as your agreement to the new policy.

We recommend visiting this page regularly and reading the latest version. You have the right to stop using the service if you object to any part of the policy.

---

If you have any questions, concerns, or requests about this privacy policy, please contact us. kriya's support team is available 24/7 to assist in both Bengali and English.

We take every communication seriously and will do our best to respond to you as quickly as possible.